QUESTIONS & ANSWERS

1. Is Juflogie a sustainable enterprise?
Yes, we have deliberately chosen for sustainable business with the three P 's. 

       • People: people inside and outside the company.
       • Planet: the environmental consequences.
       • Profit: the production and economic effects of goods
 
2. What's included in the prices in the webshop?
The prices for the required product are always inclusive
VAT. Only the costs for shipping are not included.
( By payment outside Eurozone excl.VAT)

3. How can I pay?
Prepayment by :
IDeal
SOFORT Banking
SEPA
Bancontact
Belfius
KBC
Creditcard : Master / Visa
Creditcard: American Express
Creditcard: CB /CartaSi

We only supply after prepayment.
 

4. Are there teas on order?
Yes, some teas are available on order.
The product concerned that can be identified by (Product On Order) .

5. Why is coffee only available on order?
This is too get the coffee as fresh as possible too the consumer.

Benefits
- Freshly roasted.
- No raw material waste
- Packaging 4x 250g

6.Are there Lifestyle products on order ? 
Yes, a number of Lifestyle products are only available on order.
The product concerned that can be identified by (Lifestyle Product On Order)  

7.What are the delivery times?
We deliver if it is in stock according to the schedule below.

Tea / Specials:
- NL    5-7 working days
- BNL 7-9 working days
- EU 9-15 working days

Coffee: (incl.fresh Roasted processing)
- NL     7-9 working days
- BNL 9-15 working days
- EU 15-21 working days

( Due to the covid crisis, it is possible that it will take a little longer than usual to
excuse the inconvenience)

8. How will my order be shipped?

We ship all orders registered with Postnl.

Netherlands:  Free Delivery above       €   50,00
Benelux:        Free Delivery above       €    75,00
Euro  :            Free Delivery above       €  150,00

Delivery  EXTRA INFO.

9. Can i return my order?
Yes you can return your order within 14 days of purchase as long as the products are not opened.
Juflogie® gives the purchase price back not the shipping cost.

 If you send something back, please follow these steps:
• Go to Contact and please note the order number in it.
• Pack the articles such that damage is avoided.
• Send the product by registered mail.(Costs are for buyer)

Please note: Tea/coffee products, which are on order are outside of the right of withdrawal.
 

More Info : General Terms And Conditions

 

10. Whise Charity's Juflogie Sponsor?

Helping NATURE is an important vision of Juflogie.

Our Charity is: Work With Nature